1

Providing

Commit to providing the best possible quality services for older and old LGBT+ people

Examples of what this might mean in practice include:

  • older and old LGBT+ people feel they can approach the organisation
  • they feel safe and confident to do so
  • they trust the organisation and and have confidence in receiving a quality service.
  • staff and volunteers feel confident in providing the service to older and old LGBT+ people
  • staff and volunteers are aware of and understand the issues and obstacles which may face LGBT+ people.
  • the organisation is in a better position to influence change in policies and practices that are discriminatory to older LGBT+ people

2

Learning

Commit to learning what life can be – and has been – like for different LGBT+ people

Examples of what this might mean in practice include:

  • staff and volunteers have opportunities to learn
  • staff and volunteers  are involved in conversations in the organisations Equality Diversity & Inclusion work
  • staff and volunteers demonstrate willingness to actively listen/ change/ share
  • staff and volunteers have richer, more open and honest conversations about different life experiences

3

Supporting

Commit to vocally and visually supporting groups working with and for older and old LGBT+ people

Examples of what this might mean in practice include:

  • staff and volunteers actively look for opportunities to support local LGBT+ groups
  • the organisation supports the development and growth of internal LGBT+ groups
  • the organisation shares LGBT+ campaigns and information to spread awareness of issues
  • the organisation promotes, sponsors, attends events, takes part in panel discussions
  • the organisation speaks up on issues affecting LGBT+ people locally/ nationally

4

Influencing

Commit to creating meaningful opportunities for LGBT+ people and groups to ‘influence’ what you do

Examples of what this might mean in practice include:

  • services become more relevant to the communities we are serving
  • the organisation better understands the needs of marginalised groups
  • the organisation works with LGBT+ people to design ways that are most accessible to obtain feedback
  • the organisation provides accessible ways for LGBT+ people to feedback on services
  • the organisation consults on the impact that projects may have on older and old LGBT+ people
  • the organisation shares ideas and good practice on what works and what doesn’t

5

Evidencing

Commit to assess and evidence work carried out to engage LGBT+ people (within the group/organisation and outside it)

Examples of what this might mean in practice include:

  • the organisation can shout about its successes
  • the organisation is a model of good practice in the sector and beyond
  • the organisation monitors data and evidence to identify how work affects older and old LGBT+ people
  • the organisation sets goals and evaluates if they have been reached on regular basis
  • the organisation publicises actions that result from engagement with LGBT+ communities